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Technical Support Engineer

As a Technical Support Engineer, you are responsible for helping customers become productive in their test automation journey by solving their problems.In the process of solving customer issues, you will try and learn what the customer is trying to achieve, what their IT environment looks like, and how they are using Qualitia. You will focus on in-depth problem analysis of Qualitia implementation and various mixed mode environments in the enterprise. skills to join our team. We need a person who, as part of a team, can create highly scalable web apps that millions of users interact with daily. The ideal candidate has experience building real products for the web and should be able to present examples of their work.

Responsibilities

As a Technical Support Engineer , your daily responsibilities will include:

Make Customers productive in their test automation journey as quickly as possible.Understand customers situation and provide technical assistance.Represent customers while discussing problems internally with the escalation team and product teams. Proactively reach out to customer to follow-up on the issues. Clearly document the issues and resolutions in the helpdesk system as per defined process.Demonstrate good problem solving and analytical skills. Reproduce customer issues in the lab to verify problems and provide feedback to the customer. Provides timely status updates to customers and management. Analyze customer requirements and design solution Create fully functional applications that run across multiple devices and multiple browsers Research new technologies and share with team members Collaborate with project leaders, designers and other stakeholders to get projects done on time with high quality

Your skills and experience

Good candidates for Technical Support Engineer position should have the following qualifications:

    Candidates have to do multitasking at times. Troub
  • Good English communication skills
  • Looking for candidates who can join immediately / 15 to 30 days
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